Warranty
3-year warranty
Every Margot & Co. piece is covered for 3 years from the date you receive it against manufacturing and materials defects.
What is covered
Faults that come from how the piece was made or the materials used, for example a clasp or joint that fails, or a stone that comes loose through normal wear.
What is not covered
- Damage from accident, misuse or loss
- Normal wear and tear
- Damage from chemicals, or from not following care instructions
- Repairs or changes made by anyone other than us
How to make a claim
Email support@margotandco.co.uk with your order number and clear photos of the problem. We will tell you the next step and, if the claim is accepted, repair, replace or refund the piece.
Your legal rights
This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.