Shipping & Delivery

We deliver across the United Kingdom. We also ship internationally.

Dispatch

We dispatch orders by the next working day after your order is confirmed. Working days are Monday to Friday, excluding bank holidays. Orders placed over a weekend or bank holiday are dispatched on the next working day.

Your order may arrive in more than one parcel, for example when a free gift ships separately. You will not be charged extra for this.

Delivery times

Standard UK delivery usually takes about 5-8 working days after dispatch. The estimated arrival date is shown on the product page and at checkout. 

Busy periods such as Black Friday and Christmas, bad weather and carrier delays can add time. We will tell you if we expect a delay.

Delivery charges

• Free standard delivery on orders over £60.
• Free standard delivery on our bundle offers (for example Buy 2 or Buy 3), where the offer shows "Free shipping unlocked".
• On orders under £60 that do not include a free-shipping offer, the delivery charge is shown at checkout before you pay.

Free gifts and free items included in a promotion do not add a delivery charge.

Tracking

We email you when your order has been dispatched. The email includes your tracking details. Please allow a few hours after dispatch for tracking to update.

Delivery address

Please check your address before you pay. If you spot a mistake, email support@curvy-lab.com straight away with your order number. We will try to correct it before dispatch, but we cannot change an address once the parcel has been handed to the carrier.

If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you to arrange re-delivery. We may need to charge the cost of sending it again.

Missing, late or damaged parcels

If your order has not arrived within 7 working days of dispatch, is marked as delivered but you cannot find it, or arrives damaged, email us with your order number. For damage, please include a photo of the parcel and the item.

We will look into it with the carrier and, where the fault is ours or the carrier's, send a replacement or refund you. Your goods are our responsibility until they are in your hands or those of someone you have nominated to receive them.

Your legal rights are not affected by anything in this policy, including your right to cancel for a refund if we do not deliver within the agreed time.

Contact

Email: support@curvy-lab.com