Refund policy

 

Returns and Refund Policy

You have 30 days from the day your order is delivered to request a return.

To be accepted, a return must be:

  • Unworn and unwashed. Worn items cannot be returned.
  • In its original packaging, with the tags and hygiene liner still attached and intact.
  • Complete. Any items that came with the order need to be returned together (see "Bundle offers and free gifts" below).

A quick try-on over your own underwear, with the hygiene liner and tags in place, is fine. If an item has been worn, washed, altered, marked or damaged, or the original packaging, tags or hygiene liner are missing, we cannot accept it back and we will send it back to you.

How to return something

  1. Email support@curvy-lab.com within 30 days of delivery with your order number and the item or items you want to return. We will provide you with all the instructions. 

Return postage

For a change-of-mind return, you pay the postage to send the item back. If an item is faulty, damaged or not what you ordered, we pay for the return postage (see "Faulty, damaged or incorrect items").

Bundle offers and free gifts

Our bundle offers, such as Buy 2 Get 3 Free, are priced as a set. If you return some of the paid items from a bundle, the free items need to come back too. If they are not returned, we deduct their value from your refund, because the offer no longer applies.

Free gifts that are not products (for example free shipping) are not refunded as a cash value.

Refunds

  • We refund the price you paid for the returned items to your original payment method.
  • We refund within 14 days of receiving your return, or of you providing proof that you sent it, whichever is earlier. Your bank may take a few more days to show it.
  • For a change-of-mind return, the original delivery charge is not refunded, unless you are cancelling the whole order under your statutory right below.
  • We do not charge a restocking or refund fee.

Exchanges

Need a different size or colour? Email support@curvy-lab.com within the 30 days. Exchanges depend on stock. If your size or colour is no longer available, you can choose another or take a refund. The same condition rules apply: unworn, original packaging, tags and hygiene liner in place.

Faulty, damaged or incorrect items

If something arrives faulty, damaged, or is not what you ordered, email support@curvy-lab.com with your order number and clear photos. We will arrange a free return, then a replacement or a full refund including the original delivery charge. This applies on top of the 30-day guarantee, and the condition rules above do not apply to faulty items.

Contact

Email: support@curvy-lab.com